Shipping policy

TERMS OF SHIPPING AND DELIVERY

1. We partner with third party logistic service providers for all our Product shipping and delivery to our buyers. As a prospective buyer, you will be provided with an estimated timeline for the delivery of the Product purchased from the De-More Interiors Platform. This estimated timeline shall be notified to you on the order confirmation page displayed at the time the order is confirmed by us. We will also share details about your orders pursuant to their dispatch on the e-mail ID and/or mobile number provided by you/ registered with us. You agree and understand that though we effectuate all Product delivery to the buyers through our Logistic Partners, we reserve the right to ship and deliver the Products on our own without engaging any Logistic Partners or third party service providers

You agree and understand that though we endeavor to ship and deliver our Products all across India, we may, at our sole discretion, determine a select list of areas that are unserviceable for the delivery of Products. We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the De-More Interiors Platform in such cases. In the event an area has been deemed unserviceable by us, we shall notify such buyers at the time of placing an order for the purchase of Products on the Platform. You may also verify whether an area is unserviceable for deliveries by us by entering the relevant area pin-code on the De-More Interiors Platform.

2. You agree and acknowledge that to effectuate timely delivery of the purchased Products to you, we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the De-More Interiors Platform is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that you shall bear absolute liability in case of any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information.

3. We will attempt to deliver the purchased products to your designated address within the estimated timeline of delivery notified to you. In the event you are not available or present to accept the delivery of the Product, our Logistic Partners will make a maximum of 3 (three) attempts to deliver the purchased Product(s) to you. If the third delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to deduct the shipping and delivery charges borne by us while processing the order and return the product to the vendor. You will then need to re-initiate the delivery by contacting us with your order id details.

4. While we make reasonable endeavors in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:

(a) Logistical issues beyond our control

(b) Unsuitable weather conditions

(c) Political disruptions, strikes, employee-lockouts, etc.

(d) Acts of God such as floods, earthquakes, etc.

(e) Other unforeseeable circumstances.

In such events of delay, we shall make a reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products on the De-More Interiors Platform. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Products.

5. We endeavor to engage Logistic Partners, employees, agents with the highest regard for ethics and integrity; and behave in a fashion that exudes thorough professionalism, competence, and good mannerism. You agree and acknowledge that the actions, inactions of delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive. Since we are merely facilitating the delivery of a Product purchased by you, we shall not be liable for any acts or omissions on part of our delivery agents, employees, or personnel and/ or the Logistic Partner or their employees, agents, or personnel including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, etc. For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness, discourtesy, or offensiveness shown by our delivery executives or the employees, agents, personnel of the Logistic Partners is beyond our control and any issue arising between you and our delivery executive or an employee, agent, personnel of the Logistic Partner will have to be resolved by you, independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the Products to you.

6. Once you place an order on the De-More Interiors Platform, we process such an order and hand over the purchased Product to our Logistic Partner. The buyer will receive a unique tracking identity number once the purchased Product is handed over to the Logistics Partner, which will enable the buyer in tracking the status of delivery of the purchased Products. The buyer may use the tracking identity number to check the status and location of the purchased Product and its estimated time of delivery. Our customer service team coordinates with the Logistic Partners to ensure that the Products are delivered to you at the earliest and make all reasonable efforts in ensuring that the Logistic Partners update the tracking status of the purchased Products on a real time basis. It is clarified again that we engage third party service providers to effectuate deliveries of the Products and hence, we do not guarantee the accuracy or correctness of the tracking status and the status may be subject to inconsistencies arising out of time-lags in updating the information and/ or other technical difficulties which are not in our control.

7. We reserve the right to charge or collect shipping fees on Products from time to time. Shipping charges may vary based on the value of the Product, type of Product, area of delivery, payment mechanism, etc. You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner. In the event we charge a shipping fee for the delivery of a purchased Product, such shipping fees will not be refunded by us pursuant to any return request raised by you. You acknowledge and accept that the title and risk of all Products ordered by you shall pass on to you upon the delivery of the purchased Products.

8. Return of purchased Products are facilitated through our reverse-Logistics Partners. On receipt of a request for return of Product, under exceptional circumstances, since each product is made to order, and the same being duly acknowledged by us, our reverse-Logistics Partners shall get in touch with you in order to collect the purchased Products from you. We process returns and exchanges of purchased Products in accordance with our cancellation Return and Refund Policy.

We deem that the user agrees to the following shipping policies:

• After placing an order, the shipping address cannot be changed, so please fill in the details carefully.

• If you wish to have different products delivered at different addresses, kindly place different orders for each shipping address.

• We try our best to deliver as soon as possible, however, De-More Interiors is not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

• If you have ordered more than one item, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.

• We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the goods to the customer, or if the customer is not available at the time of delivery.

• Once the product is ready for dispatch and the customer requests the seller to extend the delivery timelines, the seller cannot hold the product for more than a week. If so, the buyer is liable to pay the holding and warehousing charges to the seller. Holding charges may vary based on the products.

• Octroi or entry tax if any should be borne by the customer.

• Free shipping as an when applicable will be restricted to certain areas of delivery and on min order value. Kindly contact customer care to know more. The scheme can be withdrawn at the management sole discretion without prior notice.